How Insight-driven Businesses will Lead in Digital Experience by 2020

An Asia Pacific webinar on how to outpace the competition with customer insight

Featuring Forrester Research 

By 2020, Forrester Research forecasts that insight-driven businesses will make $1.2 trillion collectively.

How? Insight-driven businesses continually leverage insight through digital channels, allowing them to drive business results faster than you. They understand customers more deeply, and use that insight to steal them from the competition.

In this webinar, Michael Barnes, VP Research – Asia Pacific at Forrester will uncover best practices for exceptional customer experiences in digital channels to keep you ahead of the competition.

What you’ll learn:

  • CX design and delivery: How insight-driven businesses differentiate and compete in digital experience
  • The future of digital CX: Which businesses are winning in digital experience in Asia Pacific
  • Customer Obsessed Operating Principles: How to leverage customer intelligence to bring insight into every decision

Who’s this webinar for?

  • Chief Customer Officers, Chief Marketing Officers, Chief Infomation Officers
  • Heads of Digital, Customer Experience, Innovation, Marketing, Strategy
  • Leaders in Customer Insight, Voice of Customer, Research

On-demand webinar details:

Webinar: How Insight-driven Businesses will Lead in Digital Experience by 2020

Duration: 50 minutes with 10 minutes Q&A

Forrester webinar logos

Michael Barnes, Forrester Research

VP Research – Asia Pacific

Michael leads a team of Forrester analysts in Asia Pacific focused on helping business and technology professionals embrace digital transformation to deliver increased business value. Michael focuses on how firms can embrace innovation and adopt organisational structures, processes, and technology to improve customer experience and drive operational excellence.

LinkedIn | @mb_analyst

Watch on-demand

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