Earning the loyalty of customers used to be as simple as keeping predictable hours. Today’s most successful companies think about the entire customer journey, including high-quality customer service, streamlined digital and physical experiences, and innovative products that keep them coming back. Hear how Visionary Award Winners Alliant Energy and the Art Gallery of New South Wales created innovative solutions to meet and anticipate the needs of their customers.

Key takeaways:
• Brand vision and customer journey need strong alignment
• Customer experience is everyone’s job
• How to make your customers feel part of your team

Speakers

mike-theide
Mike Thiede
Customer Experience Consultant
Alliant Energy

heidi-martin
Heidi Martin
Strategy and Insights Consultant
Art Gallery of New South Wales

Understanding what makes a seamless customer experience is just the beginning

Download The Enterprise Guide to Customer Experience and build a dynamic and comprehensive end-to-end brand experience that anticipates and truly understands customers’ needs.